Positive Reviews
positive:
An excellent location
Just moments away from the Chico Municipal Airport and several places of interest nearby, including Bidwell Park and California State University at Chico campus, it's no wonder guests have appreciated the fine location of this hotel.
positive:
Staff members are genuinely interested in guests
Several reviews have indicated that the staff members at this hotel are genuinely concerned about the well-being of guests at this hotel. Not only do staff members offer friendly and fantastic service, but are always happy to lend a helping hand whenever possible.
positive:
Good bang for your buck
The price of not only staying at this hotel, but also for things like drinks at the bar and meals in the restaurant, is very reasonable and guests have very seldom left this hotel feeling ripped off. For what is offered, guests feel as though this hotel is very reasonably priced.
Negative Reviews
negative:
Certain features could do with an update
Reviews have indicated that the general impression created by this hotel is that it is in need of some refurbishment. Features such as room cards, elevators and air-conditioning units often malfunction and leave guests frustrated.
negative:
In a lively area prone to loud noises
Several guests have often been exposed to loud noises from people either on-site, particularly in the hotel bar, or outside this hotel. Hotel management certainly could do more to improve sound-proofing efforts to ensure a peaceful environment for all guests.
negative:
System organization has room for improvement
Although staff members themselves offer fine service, the systems in place have often been at fault. Guests have erroneously been charged for extra expenses that they have in fact not incurred and have also been allocated incorrect rooms on some occasions.