Positive Reviews
positive:
Family Friendly Lodging
Guests of the Holiday Inn Austin-NW Plaza Arboretum Area remark that the lodging is conveniently located with easy access to the expressway, close to great shopping and near the University of Texas. Guest accommodations are clean, comfortable, air-conditioned, and the premium pillow-top mattresses help ensure a good night's rest. Guests appreciate that the hotel serves a complimentary breakfast with fresh and tasty food choices for children and adults. Family pets are welcome.
positive:
Cheerful, Cordial Service Staff
Guests have high praise for the multi-lingual service staff, noting that everyone went out of their way to make guests feel welcome. The staff is cheerful, cordial, attentive, and accommodating. Returning guests note that they are treated like old friends and that their room preferences are noted and accommodated.
positive:
Unexpected Comforts
Delighted to find the mattresses in the inn have been up-graded to premium pillow-tops, guest remark they were surprised how well they slept and that they will return as the rooms are clean and comfortable, the staff is first-class, and the location close to the Arboretum Mall is convenient for a visit to the city.
Negative Reviews
negative:
A Little Noisy
Some guests with rooms facing the front of the inn comment that there is a busy sports bar next door and that music and traffic noise from the street disturbed their rest.
negative:
Low Water Pressure
Some guests of the inn have commented that during busy morning hours the water pressure in the showers is less than desired, noting that the hot and cold water fluctuates.
negative:
Boring Breakfast
Some guests that stay at the hotel for several days at a time, remark that although the breakfast is hot and tasty, there is little variety and that after a few days, it would be nice to have a change in choices.