Positive Reviews
positive:
Courteous and professional staff
Many satisfied reviewers made note of the friendliness of the staff. From the polite behavior of the maintenance folks, to the solid recommendations of the front desk, guests had plenty to praise. Even late arrivals found that check-in was smooth and efficient, and the same was said of check out.
positive:
Convenient location
From the look of many reviews, this hotel is a popular rest stop during long trips. For many travelers, the location makes it particularly alluring, as the highway is located just around the corner. Those with business in the area also had easy access to their local destinations.
positive:
Large rooms for the price
Both single folks and families commented on the larger-than-expected room size at the Best Western. Parents loved the floor space, as it allowed infants and children to spread out and play before bedtime. Meanwhile, tired visitors were able to relax without feeling cramped by their accommodation.
Negative Reviews
negative:
Rooms can smell smoky
According to one reviewer, the fourth floor used to be all smoking rooms. As a result, many non-smoking rooms bear the lingering smell of cigarette smoke. Even satisfied guests reported that this smell was a disappointing aspect of their stay. To some, the smell was a total buzz kill.
negative:
Cleanliness is an issue
Several disappointed travelers pointed out that their rooms were not up to even moderate sanitary standards. Whether it was mold on the bathroom furnishings, or carpet stains, guests felt uncomfortable and disgusted. Some also reported issues in the public areas and pool.
negative:
Broken amenities
Many guests reported that during their stay, many of the advertised amenities were not functional. These ranged from the hot tub, to vending machines, to the business room computer. And, the pool is not heated, causing problems during the colder months of the year.