Positive Reviews
positive:
Handy roadside location
Many guests liked the roadside location of this hotel beside Interstate 275 in Cincinnati's northern suburbs as it enabled straightforward access to downtown Cincinnati, shopping malls, the airport and attractions nearby. Another plus was that there were dining options and convenience stores within walking distance.
positive:
Clean, comfortable and inexpensive
There was praise for the updated rooms from some reviewers who liked the way there were fridges, microwaves and coffee-makers as standard. Many guests described the rooms as straightforward but more than suitably clean and comfortable for a short stay. The reasonable room rates appealed to budget-conscious travelers as did the free parking and free breakfast, although some critics said the breakfast offering was too limited.
positive:
Free Wi-Fi was a bonus
Guests appreciated the free Wi-Fi access at this property. However, some users claimed the network offered underwhelming speeds at times.
Negative Reviews
negative:
Cleanliness and maintenance could be better
Dated decor, slow-draining water, malfunctioning lighting, aging carpets and an unreliable hot water supply were among the maintenance issues reported by some reviewers. It was also occasionally claimed that the swimming pool could have been better kept. A few critics noted cleanliness issues too. These included bathrooms that weren't cleaned satisfactorily, unmade beds and stained bedding. There were infrequent reports of encounters with cockroaches.
negative:
Unpleasant smells
There were occasional claims of damp odors and lingering smoke smells in certain areas of the property.
negative:
Mixed views on customer service
Reviewers expressed mixed opinions about the customer service at this hotel. Some said they experienced pleasant, accommodating and helpful staff; others said they occasionally dealt with disorganized or unfriendly personnel. There were occasional claims of poor complaint handling and booking mix-ups on arrival too.