Positive Reviews
positive:
Above and beyond employee assistance
Most guests were impressed with the employees who have demonstrated quality assistance! They were very efficient so check-in and check-out process were effortless. Furthermore, they did everything they can to assist guests and provided everything they needed.
positive:
Highly accessible & convenient setting in Franklin
Due to its close distance to great restaurants and shopping malls, guests are very satisfied with their overall stay. They also feel safe since the hotel is located in a secured community right off 175 exit, and is extremely accessible.
positive:
Simple yet soothing room atmosphere!
The rooms are well-maintained and immaculately clean according to most guests. Each room is huge enough to accommodate large families. Rooms are also well equipped with all the necessary needs such as TV, coffee makers, mini-fridge, and microwave where guests can fully enjoy and maximize their stay.
Negative Reviews
negative:
Air-conditioning system problems
Guests had some issues with the poor performance of the air-conditioning system. It took a long time before they could achieve the proper temperature. Furthermore, it was still quite hot despite numerous adjustments, even if it’s on the highest or coolest state. As a result, guests had a hard time sleeping due to too much heat within the room.
negative:
Poor quality breakfast
Most guests were disappointed with the lack of variety of the breakfast served. Even the juice coming from the machine was of poor quality and tasteless. The biscuits and gravy were inedible so guests were forced to eat at nearby restaurants such as McDonald’s.
negative:
Intolerable noise- ineffective sound insulation
Because of the loud noise coming from other rooms such as screaming especially during wee hours, most guests had difficulty getting undisturbed sleep. There were also noises coming from upstairs, and the hallway. Thus, guests are advised to wear earplugs for increase comfort.