Hotel Days Inn by Wyndham Helena (Helena, USA)

Many guests have reported that the hotel's staff, especially the front desk staff, is very warm and personable. The staff offers customer services that go above and beyond the call of duty, and always seem eager to help guests with any problems they encounter while staying at the hotel. Check-ins and checkouts are fast and efficient, and any problems with guests' reservations are handled efficiently.

One common thread that runs in many guests' reviews of Days Inn Helena is the excellent continental breakfast served every day in the lobby. Breakfast mainly consists of eggs, pancakes, choice of meat (bacon or sausages) and toast. Breakfast is cooked-to-order.

The rooms here are mostly immaculately clean and well-maintained. Pets are allowed and guests have reported the hotel charges very fair rates for pets compared to other hotels.

Several guests have reported being surprised when the hotel charged them for extras such as using the in-room safes. The hotel ought to have a clear policy on which services are offered for free and which ones are offered for a fee.

Guests have complained that the rooms get excessively hot even with the air-conditioning units working round the clock due to an imperfect room design that does not allow for adequate air circulation.

Days Inn Helena reserves some rooms for non-smoking guests. Unfortunately there have been reports by guests of such rooms smelling of cigarette smoke which suggests the hotel does a poor job enforcing its non-smoking policy.