Positive Reviews
positive:
Ideal proximity to downtown
Just a short stroll from Downtown, Knoxville, Four Points by Sheraton Knoxville Cumberland House is ideally placed for you to enjoy this city's attractions on foot. Guests are impressed with its convenient location, which is on the edge of University of Tennessee and they say that it enables them to walk to football games and live music concerts within just a few minutes.
positive:
High comfort in the bedrooms
With stylishly furnished rooms that feature Four Points by Sheraton Four Comfort Beds, you're sure to enjoy a restful stay at this hotel. Guests like the inviting rooms and the quality of sleep they enjoy on those wonderful beds.
positive:
Consistently good service
One of the many positive aspects of this hotel is the staff. According to many satisfied guests, the team members at this hotel work hard to ensure your expectations are met and in some cases, exceeded. With staff remembering the names and preferences of regular guests to generally pleasant interactions, guests enjoy the service they receive at this hotel.
Negative Reviews
negative:
Some have experienced issues with the parking area
Some guests have mentioned that they found the parking garage at Four Points by Sheraton Knoxville Cumberland House to be rather small for the number of vehicles trying to use it. This caused frustrations for some guests.
negative:
Breakfast is not included
Although there is a breakfast available at this hotel, the cost of it is additional. Some guests were disappointed with this and would have preferred it if was included in the room rate.
negative:
Parking is not included
Unfortunately, some guests were frustrated at having to pay for parking at the hotel as they say they weren't aware of the fee, while others say that it was more expensive than they would have liked.