Positive Reviews
positive:
Refreshed guest rooms
Rooms at the Courtyard Wilmington Downtown have recently benefited from a refresh. If guests were complimentary before the upgrades, they are doubly so now. Expect premium linens, upgraded HDTVs, and new bathtubs. Aside from these specifics, guests describe the rooms as clean and comfortable.
positive:
Staff offer an excellent service
Reviews of the service on offer at this hotel tend to be favorable. Guests often comment that the staff manning the front desk made them feel welcome and ensured they were settled in their room as quick as possible. Any requests are dealt with in a timely fashion and with a professional manner.
positive:
Excellent location
As its name suggests, this hotel places you in the heart of Downtown Wilmington. As such, you'll find the area rich in dining and shopping destinations. Plus, you'll be able to walk to many of the city's attractions. Other are within a short driving distance.
Negative Reviews
negative:
Parking situation could be better
Not only will you have to pay for parking at this hotel, it is tricky to navigate between the garage and the hotel, with no direct connection available. The advice is to stop outside of the hotel to unload before parking.
negative:
Some rooms are small
Although guests are complimentary about the standard of the rooms at the hotel, they also frequently comment that they are surprisingly small. This is perhaps due to space being at a premium in the downtown area but disappointed some guests nonetheless.
negative:
Infrequent issues
While reviews of this hotel are typically positive, guests do raise minor issues. Several bemoan the lack of free coffee in the mornings and a small number of others encountered technical issues while trying to connect to the hotel Wi-Fi.