Positive Reviews
positive:
Comfortable rooms and suites
Guests find that the rooms and suites at the Courtyard Saint Louis Westport Plaza offer comfortable, clean, and spacious surroundings. The rooms, along with the provided amenities, are well maintained, the beds offer a good night's sleep, and the Wi-Fi is good.
positive:
Personable staff
The staff at this hotel are often described as offering a personable and genuinely friendly service. They are happy to chat with guests about the local area and ensure all the basic services run like clockwork. The restaurant and housekeeping staff also attract positive comments.
positive:
Good value for money
Guests tend to rate all aspects of this hotel highly - the rooms and suites, the service, and the facilities. Even better, the rates are reasonable for the area and are less than you might expect considering what you can expect to experience during your stay. Many guests feel the hotel offers value for money.
Negative Reviews
negative:
Location won't suit everyone
While many guests liked the peace and quiet on offer in this hotel, a number do comment that there is little to see and do in the immediate area. Beyond visiting shops and few restaurants, you will need to use your car or local public transport.
negative:
A hot soaking tub?
The hotel has an indoor whirlpool. However, at some point, the jets stopped working and rather than repair it, it is now signposted as a hot soaking tub. A little lazy on the hotel's part, perhaps?.
negative:
Infrequent complaints
A few guests would have liked breakfast to be included or, at the very least, to have been offered free coffee in the lobby. Other than that, negative feedback about this hotel is fairly rare.