Positive Reviews
positive:
A warm reception...
The front desk staff have received many rave reviews for their friendly, informative, and professional customer service. The newly remodeled lobby makes a grand first impression, too, with guests often commenting on the Starbucks coffee, large television, comfortable sitting area, and pretty, modern decor.
positive:
Clean, comfortable rooms with no surprises...
The rooms are widely described as clean, comfortable, and spacious. Despite the nearby highway, traffic noise is a rarely reported issue, and guests also appreciate the well maintained pool and fitness center, though both are widely described as "small."
positive:
Close to the Turnpike...
Many guests book the Courtyard Pittsburgh Monroeville as a more affordable alternative to accommodations in downtown Pittsburgh. Drivers who time it right can get into the city in about 20 minutes, and often comment that the hotel is convenient to the PA Turnpike. Free parking also adds to the hotel's value for money, and many appreciate the wide variety of restaurants and shops nearby.
Negative Reviews
negative:
A hidden gem?
Many, many guests warn their fellow travelers that the hotel is hard to spot if you are traveling East to West on the highway. It's on a hill just behind the Sheetz Gas station and the entrance is poorly marked.
negative:
Long queues at the Bistro...
Guests have reported long waits or disappointing eggs at The Bistro, noting that on occasion a single staff member is required to take orders as well as cook. Others lament the lack of complimentary coffee and comment that similarly priced chains offer a "free" breakfast.
negative:
A little worse for wear...
Though most find the rooms clean and in reasonably good condition, guests have noted dusty surfaces and wear in the curtains. Others note the mattresses may be due for replacement.