Positive Reviews
positive:
Consistently high service
Courtyard's high service standards were met by this location's staff, according to many happy reviewers. Upon checking in, guests were pleased with their welcome. Some specifically thanked the manager for his professional and caring attitude. They felt right at home immediately.
positive:
Very convenient location
Guests regularly pointed out that this hotel makes it easy to get around to a number of Indianapolis' premier destinations. Business guests were able to access downtown without a problem, and long-distance travelers didn't have to stear too far away of the interstate to check in.
positive:
Clean accommodation
Reviewers across multiple travel sites had good things to say about this hotel's rooms. They were happy to find no stains or mold in their rooms. Those staying multiple nights said that the maintenance staff did an excellent job of cleaning up between each night.
Negative Reviews
negative:
Breakfast should be included
This Courtyard, as with all others, does not offer guests a complimentary breakfast. Many travelers, even those satisfied with their stay, called the policy into question, asserting that a free breakfast should have been given to guests, given the hotel's price point.
negative:
Wi-Fi could be better
Many guests, even those who liked the hotel, were not thrilled with the Wi-Fi connection. They said that they had issues logging on to the Internet, and activities such as movie streaming were a headache. Paid high-speed Internet was better, but not as affordable as guests would have liked it to be.
negative:
Slippery tubs
Guests across many different travel sites reported safety concerns in connection with the hotel's bathtubs. They said that the tubs sloped so suddenly at the sides that turning around in the shower was a dangerous operation.