Hotel Courtyard Houston Westchase (Houston, USA)

Guest satisfaction seems to be linked more to the customer focused and friendly attitude of the staff than anything else. Many return guests even admit that this is the main reason why they choose to come back here rather than try anywhere else.

Business guests especially are drawn to the Courtyard Houston Westchase for its location in Westchase and proximity to the Energy Corridor. But that's not all. It is easy to access – you can get in and out in no time at all and there are lots of places to eat out nearby.

Guests admit that the hotel in itself is nothing special. It is a chain hotel and looks a lot like another one. There is no special “wow factor” to speak of. However, that being said, for the price you pay they feel it offers great value overall.

Guests feel that the hotel is showing its age and in particular its fixtures and fittings. There frequently seems to be something, no matter how small, which breaks down or doesn't function correctly. The main culprits are the out of date air-conditioning units, that make a loud noise when in use. This results in guests being forced to switch them off if they have any hope of sleeping.

The food on offer is not to all guests' liking. It is often considered quite limiting and basic in quality and range. However, the inflated price doesn't seem to reflect its simple nature.

Guests often complain that the mattresses are too firm and uncomfortable. No matter how friendly the staff are and how nice the facilities are, if you can't get a good night's sleep not a lot else really matters.