Hotel Courtyard by Marriott Palm Beach Jupiter (Jupiter, USA)

Many guests were happy to have plenty of amenities in their rooms for their stay. They enjoyed the comfortable beds, the sofas and the coffee makers. There are also mini fridges and some had balconies with nice views. It was like a home away from home.

Many guests enjoyed having a clean hotel to stay in. They mentioned the lobby, the dining area and the pool was kept nice and clean, as well as the grounds and their own rooms.

The hotel is located in a vibrant area with plenty of stores and eateries with a short walking distance. There’s also a baseball stadium across the street. The location offered guests many activities to choose from within a close range and serves for both leisure and business purposes.

For the price paid, there were guests who would have liked to have a free breakfast included in their room rate. It can be a very important factor to not have to worry about the morning meal even motels offer for free.

For those guests who ordered room service, these found it difficult to ignore how much time it took the hotel to bring them their food if at all. These guests were left waiting for more than half an hour or were told to come pick up their meal.

There were guests who had a hard time settling their expectations of good customer service as they know it and what was given to them by the staff at this hotel. They felt they needed some basic skills on greeting and acknowledging the guest exists and is paying to stay there.