Positive Reviews
positive:
Short distance to Fort Smith’s key areas
Guests loved the hotel’s location because it is just a 15-minute drive from the airport, which is helpful for those having an early flight. It is also just a short walk from downtown Fort Smith, which has many stores and dining options. In addition, the property shares a parking lot with the convention center, so you are sure to find a space for your vehicle.
positive:
Appetizing breakfast buffet!
Courtyard Fort Smith Downtown’s breakfast may not be free, but you might still want to try it since many guests praised the meal. It is buffet style, so you can rest assured that you'll have plenty of foods to enjoy. You can also ask one of the staff to bring you Starbucks coffee, and they'll do so in no time.
positive:
Efficient wireless Internet access
Most of the guests are satisfied with the free Internet access perk that they can enjoy in their rooms. If you want to have a faster, stronger Wi-Fi connection, you can hang out at the lobby.
Negative Reviews
negative:
Very strict pool supervision
Guests reported that the staff supervising pool activities were too strict, especially with children. Some even commented that they weren't able to enjoy swimming because of the stern pool staff.
negative:
Errors in billing were reported
Before paying your bill, check the payments you are being charged. Many of the guests experienced being billed wrong and paid more than they expected. To save you the trouble of refunding, it may be wise to ask about any product or service before availing them.
negative:
Slow housekeeping service
Many guests complained that when they arrived at the hotel, the receptionist told them that their rooms were still not cleaned by the housekeepers. They had to wait for quite a while before their accommodation was ready.