Positive Reviews
positive:
Appealing location
The location of this hotel has proved popular with many past guests. The proximity of restaurants and shopping is often noted, as is the easy on/off access to the I-77. Guests have enjoyed visiting nearby Birkdale and have also mentioned that downtown Charlotte is within a reasonable driving distance.
positive:
Good quality rooms
The rooms at this Huntersville hotel generally attract positive feedback from guests. It appears that there are occasional maintenance issues to deal with but, on the whole, the accommodation is said to offer clean and spacious surroundings with a decent selection of amenities. Guests enjoy the balconies.
positive:
Friendly and accommodating staff
The staff at this hotel receives a great deal of positive praise from guests, with most finding the service on offer here exemplary. Guests receive a warm welcome at check-in and typically find that the on-going service is friendly, attentive, and accommodating.
Negative Reviews
negative:
Rooms may be noisy
Previous guests have mentioned that they found the rooms at the Courtyard Charlotte Lake Norman noisier than expected. Some found that thin walls meant they could hear people in the hallways and adjacent rooms while others were disturbed by noise from the parking lot.
negative:
Lack of free breakfast and coffee
Guests are often disappointed that room rates here don’t include breakfast. The lack of complimentary coffee in the lobby is also noted fairly frequently. Both these absences make it likely that you’ll be parting with more money than planned during your stay.
negative:
Uncomfortable beds
Whether a mattress is hard or soft is often a matter of personal taste, so comments relating to beds can usually be taken with a pinch of salt. However, so many people describe the mattresses here as poor quality and lumpy that you have to wonder whether it’s time the beds were updated.