Hotel Courtyard by Marriott Birmingham Trussville (Birmingham, USA)

Guests were impressed by the treatment staff gave them while staying here. They said the employees were energetic, friendly and characteristically ready to provide assistance however possible.

Guests were surprised by how much space was offered in their accommodations. Even when travelling with a lot of luggage, they still reported having plenty of room.

The location was a highlight often mentioned by satisfied guests. They felt the location made it easy to get to shops and restaurants in the area without dealing with extensive time in the car.

Guests said the rooms looked like they were several decades out of date. Those who had stayed at other locations within this chain said it was especially obvious that this hotel was not as modern as those other options.

Guests complained that they saw small but obvious flaws in the ways the rooms were maintained. The most common issue was that the carpeting was stained, but the rooms looked worn in other cosmetically related ways too, which ended up causing guests to feel the management wasn't attentive enough about upkeep.

Guests felt the hotel's breakfast is not worth the price charged. Many opted to go to off-site restaurants because they felt it was a better option that provided greater value for them. There were also frequent comments from guests reflecting the opinion that breakfast should be free due to the rates the hotel charges.