Positive Reviews
positive:
Super service.
The staff seem to go out of their way to provide a warm and friendly service, according to guests. From check-in to check-out, you should find that staff are happy to deal with any queries at any time of day or night, and will always greet you with a smile.
positive:
Clean and comfortable rooms.
The rooms are very clean and comfortable, according to guests, who seem to enjoy a good night’s sleep here. All the facilities seem to be well-maintained, and once ensconced in your room or suite, you should encounter very little disturbance, allowing you to just relax.
positive:
Free cookies and hot chocolate.
Little extras like free hot chocolate and cookies in the evening are real crowd-pleasers, especially for the children. These treats also help to give the lobby a sociable atmosphere where you can meet other guests and the kids can make friends while enjoying comforting snacks.
Negative Reviews
negative:
Tricky to find.
Guests have commented on the fact that the hotel can be a little tricky to find from the main road, since there’s no obvious signage and the entrance is a bit confusing to navigate. Particularly if you’re arriving at night, you may struggle to find it.
negative:
Overcrowded at breakfast.
While the food at breakfast seems to be fine, guests say that when it’s busy, things start to run out fairly quickly, and it can get overcrowded. Unless you’re an early bird, you may encounter long queues or only a few items remaining.
negative:
In need of some updates.
Rooms are a bit outdated, according to guests, and could do with an upgrade. You may find that the décor is old-fashioned or that the furniture is worn, and while most things seem to be in working order, to justify the price, it needs to be modernized.