Hotel Country Inn & Suites by Radisson, Novi, MI (Novi, USA)

Guests found the rooms at Quality Inn & Suites Novi as decently spacious, with comfortable beds, and good Wi-Fi, and a variety of TV channels. In-room refrigerators, microwaves, and coffee makers are considered highly convenient. In addition, guests also enjoyed the lobby fireplace lounge, adding that it was a cosy place to relax in the evening.

Quality Inn & Suites Novi serves a lovely complimentary continental breakfast, consisting of yogurt, cereals, baked goods, oatmeal, waffles, and coffee, tea, and juices. Guests said that there is large selection to choose from, and the meal was both tasty and filling.

Guests found the location of Quality Inn & Suites Novi to be very convenient. The hotel is close to the highway and the airport, and also near restaurants, bars, entertainment, and a movie theater.

The housekeeping at Quality Inn & Suites Novi is reported to be sub-par and inconsistent. Upon check-in, guests noticed items leftover from previous occupants, and felt the room wasn’t tidied up well. In addition, there were also complaints about missed housekeeping during guests’ stays.

Guests noticed that the staff is often busy, as almost everyone wears several hats. The hotel personnel are friendly but not always quick to address concerns or requests.

While guests enjoyed their rooms, they thought the décor and amenities were a bit outdated. The carpets and the furniture appears worn and out of style. In addition, guests also thought the rooms were not too well maintained and could use a cosmetic refreshing.