Positive Reviews
positive:
Well-Stocked Breakfast Area
Several guests mentioned that they enjoyed the breakfast that's served here. It included pastries, fresh fruit, hot items, cereal and morning drinks, such as juice and coffee. While it doesn't serve every breakfast items known to mankind, it does a good job of providing the basics to start the day according to guests.
positive:
Great Locale for Conveniences and History Buffs
For vacationers looking to visit some of the Civil War attractions, this hotel is ideally located. Others mentioned that it's also near conveniences such as shopping at Valley Mall and a number of restaurants.
positive:
Staff with Excellent Customer Service
Whether it was the front desk, housekeeping or the breakfast attendant, guests mentioned that everyone here seems to be friendly and helpful from the moment they walk in until they leave.
Negative Reviews
negative:
Some Cleanliness Issues
Some guests mentioned that the guestrooms and even the common areas could use a good cleaning. They cite issues such as debris in the hallways, stains on the carpets, bathrooms with urine and hair, dirty sheets and wet bed linens. Overall, most guests didn't have an issue with the level of cleanliness.
negative:
Strong Odors in Some Rooms
A few guests remarked that the rooms have a musty, mildew type of smell. Other guests said that non-smoking rooms have a smoke smell sometimes. In general though, most guests did not have an issue regarding smells.
negative:
Minor Bug Issues
A couple of guests report that they had problems with ants in their room. Some people cited that they were around the bed. Others mentioned they were near the kitchen appliances. For the most part, visitors didn't have an issue with multi-legged guests appearing unannounced.