Positive Reviews
positive:
Well Placed
The location of this hotel was very well liked, with its proximity to Lookout Mountain, and the Interstate highway. Guests mentioned as being conveniently nearby: the zoo, Tennessee Valley Railroad, and the duck boat. Getting away from the traffic was also a pleasure. .
positive:
Comfortable and Clean
This was found to be a good hotel for a stay in the area, with good sized rooms in a king sized suite, the bed was comfortable, the bathroom great, and the living room was ideal. Guests found their suites to be very well designed and in a clean condition, and like the layout of the suites for entertaining. .
positive:
Great Breakfast
The breakfast was favorably mentioned by several guests for its variety, and especially also for the good service given by the staff in keeping it topped up. Leisure travelers really appreciated the genuine pet friendliness of the hotel, and the pool and exercise facility met with appreciation too. .
Negative Reviews
negative:
Some Grumpy Staff
Some guests found the staff to be unhelpful and unfriendly, and an experienced travelers were appalled to see so many staff taking cigarette breaks near the hotel front lobby, so that smoke was drifting into a non-smoking hotel. The reception desk and the front lobby were likewise found to be at best very average. .
negative:
Coffee Not Good
The coffee was not good, and a poor Wi-Fi signal was definitely not appreciated, and in the immediate vicinity of the hotel there was not very much to entertain or amuse. Thin walls also meant that noise from other guests, outside traffic and banging doors intruded a great deal.
negative:
Poor Equipment
The controls of the TV, which itself was not high definition, were inadequate, and the closing time for breakfast was felt to be too early. However all in all the hotel created a favorable, if slightly tired impression. .