Positive Reviews
positive:
Perfect for business and leisure travelers
If you are a business traveler, this place is ideal because of the fast Internet connection, many electric outlets, and stands for devices. There are also a lot of tourist spots, restaurants, and shopping areas around, which are good for leisure travelers.
positive:
Friendly and knowledgeable staffs
Comfort Suites Westchase's customer service is definitely fantastic. The front desk staff never fails to greet all those who enter and exit the hotel. They are knowledgeable with the place and give myriad suggestions for shopping and eating, which are way better than those in the Internet.
positive:
Air conditioners are in superb condition
There is no dust or leaks on the air conditioners. They cool the rooms quite effectively, without emitting strange sounds. In addition, you don't have to worry about them turning off automatically in the middle of the night.
Negative Reviews
negative:
Few showers have problems
The bathrooms are clean and have good sizes. However, the showers have loose handles, which means that you can't tightly turn them off. Due to this, there are leaks that can cause the floors to be slippery. Thus, you are advised to ask for extra mats.
negative:
Issues with the hotel's policies
You are sometimes charged for full even if you do not stay at the hotel. You have to be aware that this property has a 24-hour cancellation policy. Moreover, it sometimes gets hard getting refunds when your bill has some conflicts. Thus, you are advised to double check everything before you check out.
negative:
Breakfast area has basic atmosphere
The ambience of the breakfast area is satisfactory but lacks some things. The management should pay more attention to detail if it wants to attract more guests. However, the food is more than satisfactory; you won't mind the environment at all.