Positive Reviews
positive:
Clean and well stocked rooms
Guests consistently find the rooms at the Comfort Suites Lebanon are of a good standard. The accommodation is found to be clean, well maintained, and stocked with a good selection of amenities. Guests note that the mattresses, linens, and towels are excellent quality.
positive:
Impressive customer service
Previous guests have been impressed by the service here, frequently finding the staff to be friendly, approachable, and happy to help. Guests who have left items, sometimes of significant value, in the rooms have reported that these were found and returned by the staff.
positive:
Above average breakfast
The quality of the breakfast bar here is frequently described as being above average. Guests find the food to be of a good standard and note that the serving area is clean and well organised. Perhaps the only drawback that is mentioned is that there is seldom any variety from day to day.
Negative Reviews
negative:
Some complaints about noise
Guests occasionally mention that they were disturbed by traffic noise from the highway, although encountering the problem is naturally more likely on the road side of the hotel. Also, internal soundproofing could perhaps be a little better - guests were able to hear people in the rooms above their own.
negative:
Wi-Fi occasionally frustrates
Another infrequently reported problem relates to the standard of the Wi-Fi. Some guests were able to get online with no problems yet others struggled to connect to the Internet and when they did, found the connection unstable.
negative:
One-off problems
Any other concerns about his Lexington hotel seem to relate solely to one-off problems or matters of personal preference. There seem to be a few booking errors and a handful of guests found the beds a little hard for their taste, although good quality nonetheless.