Hotel Comfort Suites (Conway, USA)

Someone here obviously cares. Rooms, for the most part, are exceptionally clean and beds are really comfortable. In other hotels, you are aware that things are somewhat 'elderly' but, here, everything appears to be new and up to date. Air con is pleasingly quiet and effective.

Breakfast is surprisingly good and is a great way to start any day.  It’s well presented with plenty of choice. You’ll certainly have slept well in many of the rooms. Beware! ... the location on the 1-40 ramp and subsequent traffic noise. If you are a light sleeper, you need to emphasize this when booking.

Always cheerful and friendly, ‘your wish is their command’ as they work to ensure your satisfaction.

Cleaning rota issues can mean the room isn’t ready at the time indicated. In an effort to rush things, the ultimate impression is less than encouraging: carpets not cleaned and rubbish not cleared away.

Communal furniture in corridors is grotty and needs replacing. In the room, there are problems which are obviously long standing and not linked to daily cleaning. Examples include carpet stains, broken lampshades and a smell on the bed linen indicating that it hasn’t been thoroughly laundered. Room smells damp. Air con kicks on and off at will. Everything is fine when it’s on but it gets stifling and humid immediately it kicks off.

They obviously want to get this out of the way as quickly as possible. It starts very early and everything is cleared away before the advertised finishing time.