Positive Reviews
positive:
Spacious and comfortable rooms
There are some negative reviews about the standard of the rooms here but these are mostly from a few years ago and it appears that some refurbishment has since taken place. More recently, guests have tended to describe the accommodation as clean, comfortable, and reasonably spacious.
positive:
Friendly service from staff
The majority of previous guests have enjoyed the standard of service at this Auburn Hills hotel, often finding the staff friendly, approachable, and happy to help with any issues that arise or answer any questions you have about the local area or hotel.
positive:
Decent breakfasts
Breakfasts at the hotel are often appreciated by guests. While you shouldn’t necessarily expect them to keep you going all day, guests have enjoyed both the quality and choice of items available on the buffet. Plus, breakfast won’t cost any extra - this can equal significant savings over a longer stay.
Negative Reviews
negative:
Walls seem poorly soundproofed
A number of reviews suggest that the soundproofing between rooms could be better. Guests say they were able to hear people in neighboring rooms fairly clearly. On the plus side, very few guests mention any traffic noise.
negative:
Problems with electronic room keys
Guests have found the electronic room keys far too sensitive. It seems that if these keys are placed anywhere near credit cards or cell phones, you will need to get them reset at the front desk.
negative:
Occasional check-in problems
Although the staff here generally attracts positive feedback, occasional problems are reported during the check-in process. The most commonly reported problem is that rooms are not ready at the specified check-in time but some guests also say their room was resold despite calling ahead to advise of late arrival.