Positive Reviews
positive:
Freebies and thoughtful acts are offered
The gesture of leaving little candies with a message on the lapboard is well received. Some guests experienced receiving a full page, hand written note from the manager welcoming them to their rooms, while others received a gift bag with a bottle of water and snacks.
positive:
Exceptional customer service
Hampton Inn & Suites Toledo-North's staff members are friendly, courteous and helpful. They will certainly go out of their way to assure you of a pleasant and comfortable stay. Moreover, they will make every effort to accommodate all your requests.
positive:
Spacious and well-equipped rooms
Unlike other budget hotels, rooms here are spacious, and there are certainly a lot of spaces for your stuff. You will not have to worry if you are many staying in the room; you can request for a rollaway bed and setup your own sleeping facility.
Negative Reviews
negative:
Hotel smells of smoke
The smoking rooms are located at the end of each hallway, but guests remarked that the entire hotel still reeks of cigarette smoke. If you are not fully satisfied with your current accommodation, you can ask to be transferred to a room where the smell is better.
negative:
Poor complimentary breakfast
Some guests experience a breakfast with no coffee, waffle or toasted bread because the hotel ran out of supplies. If there seems to be a lot of disappointment or problems from the free breakfast, you must remember that there are other dining options in the area.
negative:
Crowded pool area
The pool and pool area can't seem to accommodate all guests. The facility is usually crowded, which makes it more difficult to enjoy. Thus, you might be better off taking advantage of the other hotel amenities, which the hotel provides a free access to.