Hotel Colonial Playa del Carmen (Playa del Carmen, Mexico)

Many guests comment that the breakfast is delicious and say that there is always plenty to choose from. Others note that the waiters at the onsite restaurant are friendly, and add that meals are reasonably priced.

Most guests state that the hotel is located just a few block from the Fifth Avenue, and say that there is a bus stop in front of the property. Others mention that many restaurants and bars can be found in the neighbourhood, and add that a shuttle service to and from the airport is available.

Many guests note that the outdoor pool is spacious with many sun loungers, and comment that the water temperature is perfect. Others like that fresh pool towels are provided, and say that the outdoor pool is never crowded.

Several guests report that the air conditioning is out dated and fails to cool down the rooms. Others state that the AC unit is loud, and add that there is also noise coming from the courtyard.

Some guests point out that Wi-Fi in rooms is slow and disconnects regularly. Others mention that the Internet in remote parts of the hotel is close to non-existent, and say that Wi-Fi in the lobby and at the restaurant is also unstable.

Several guests feel that the employees could use training in customer service, and state that receptionists don't speak fluent English. Others comment that the maid service disturbs guests early in the morning, and add that the check-in and check-out at the front desk is slow.