Positive Reviews
positive:
The food is excellent
Guests who chose to take a meal at the hotel's restaurant, Aqua, were not disappointed. They reported that the cuisine was innovative and freshly prepared. Reviews were also kind to the hotel's cafeteria and coffee bar, which guests said were reasonably priced and tasty.
positive:
Great customer service
Previous guests were generally quite happy with the service they received during their stay at Hotel Luz Castellón. The employees they encountered were friendly and personable, without sacrificing professionalism, and happy to accommodate special requests.
positive:
It's near public transit
The hotel is located within walking distance of the bus and train station, which made it a convenient choice for many guests. Guest were also happy to note that it is within walking distance of the downtown area.
Negative Reviews
negative:
The decor is a bit impersonal
Previous guests used words like "sparse", "impersonal", and "Spartan" to describe the hotel's decor. While this did not significantly detract from their stay, many said they would have preferred something a bit more cosy.
negative:
There's no kettle in the room
Guests were disappointed to find that the rooms did not have tea or coffee making facilities. Instead, guests are directed to the coffee bar, where they can purchase a cup of coffee.
negative:
Some of the rooms are noisy
The hotel is situated in a busy area, and as such, there is a fair amount of traffic noise. This did not seem to pose a problem for all guests, but those on lower floors reported that it could get rather loud.