Positive Reviews
positive:
Spacious and Comfortable Guest Rooms.
The rooms at Castel Victoria are quite large with plenty of space to move about and store personal items. Guests also reported that the furnishings and beds are comfortable, there is lots of water pressure in the shower and the rooms are expertly cleaned
positive:
A Well-run Hotel with Exceptional Staff.
Guests reported that this hotel is flawlessly-run by friendly, accommodating, hard-working staff who go the extra mile to ensure the comfort and enjoyment of guests. Staff is attentive to guests' needs and issues are handled quickly and efficiently.
positive:
Excellent Location in a Quiet but Central Area.
Although the location of the hotel is on a quiet street with a lovely beach nearby, the centre of town is not too far away. Restaurants, shops, attractions and pubs are easily accessible and within walking distance.
Negative Reviews
negative:
Guest Rooms are Small and Uncomfortable.
Guests reported that the rooms at Castel Victoria are small with uncomfortable furnishings and beds. Also reported was lots of water on the bathroom floor due to malfunctioning shower heads, lumpy pillows, a lack of basic amenities, stained carpet and chi
negative:
There is a lot of Noise Around the Hotel.
Guests reported that there is a lot of noise around the hotel coming from several sources including pots and pans banging in the kitchen early in the morning, loud boilers and conversations and televisions in nearby rooms due to a lack of soundproofing.
negative:
Staff is Cold and Unhelpful.
Guests reported that they received a cold welcome upon arrival and front-desk staff only does what they have to do in order to get guests checked in and out of the way. Also reported was staff members who provide wrong directions and make reservations for