Positive Reviews
positive:
Central location beside the strip
Guests really liked the location on the strip, which put them close to all the action of downtown Pigeon Forge and offered easy access to live shows, shopping, music venues and restaurants. Despite its central location, guests often found the property to be fairly peaceful. Motorists welcomed the easy access along US Route 321 to the Great Smoky Mountains National Park. It was also a hit with visitors heading to Dollywood amusement park, which was conveniently just four miles away.
positive:
No frills rooms at inexpensive rates
Many guests agreed that the rooms weren't fancy but were adequately clean and comfortable for the no frills traveler. Considering the comparatively inexpensive rates they paid, many visitors said they were impressed with the laminate flooring and the way the microwaves and fridges came as standard. The pet-friendly policy was a bonus, but some reviewers claimed the rooms were a bit cramped or crowded with furniture.
positive:
Warm welcome
There was praise for the customer service and reviewers said they usually experienced a warm welcome from personnel at reception, who were often described as helpful, friendly and attentive.
Negative Reviews
negative:
Sluggish Wi-Fi speeds
Although reviewers welcomed the provision of free Wi-Fi at this motel, there were some users who claimed the network was beset by unimpressive speeds.
negative:
Cleanliness grumbles
Stained mattresses, mold in some bathrooms or that floors could have been better cleaned were among the cleanliness issues that some visitors claimed to encounter. There were also infrequent claims that pest control measures weren't always effective. Lingering smoke smells in some parts of the property also irritated some travelers.
negative:
Calls for a revamp
Critics occasionally said there were some rooms that would benefit from a revamp to address issues such as outdated decor, tired-looking furniture and power outlets in need of repair.