Positive Reviews
positive:
Staff Is Available 24/7
Because the hotel staff wants to ensure your comforts are always met, no matter what time of day, they make themselves available 24 hours a day, 7 days a week. This means you can call the front desk at any time and get the help you need.
positive:
Housekeeping Comes Daily
After you've arrived back from a day of shopping or sightseeing, you will always be greeted with a recently cleaned room. The towels are replaced with fresh ones every day, and the room is sparkling.
positive:
Breakfast Is Great
Every morning, to get you going, Best Western Rockland provides a delicious widespread selection of breakfast options. From customized omelets to eggs, bagels, bread and coffee, you can count on a delicious spread.
Negative Reviews
negative:
No Elevators
If you aren't able to go up and down the stairs without any issues, you might want to ask for a room on the lower floor. The hotel doesn't have any elevators, so going up and down the stairs is a must during your stay.
negative:
Bathrooms Are Small
Because the bathrooms are on the smaller side, you might have a difficult time trying to find a spot to put all of your belongings. This can get frustrating if you're saying here for a while.
negative:
Exterior Isn't Appealing
As the hotel has seen some wear and tear over the years, you might find it unappealing when you first arrive. The outside of it looks pretty run down and doesn't give the best first impression.