Positive Reviews
positive:
Clean For Pet Friendly Hotel
Guests mentioned that they found the hotel rather cleanly. For some guests, especially those who may be allergic to animals, they were grateful that the hotel allocates certain rooms for pets. Because of this, humans and animals alike seem to have a pleasant stay here. .
positive:
Freebies Are Helpful
Visitors stated that they like the extras that the hotel provides, in particular the breakfast and parking. Several guests mentioned that these factors were an added bonus to their stay.
positive:
Great Location for Banff
If you're looking to take in the outdoor activities of the area, several guests mentioned this is the spot. The hotel itself is also only a few minutes' walk to the centre of town. According to a number of travellers, based on the location of this hotel, it is a real winner
Negative Reviews
negative:
Expected More for the Money
While the rooms were not terrible, some people said that they did expect more considering what they paid. Some people cited issues like stained bedding, a small breakfast area and just an overall outdated and shabby appearance.
negative:
Big Trucks Beware
According to guests who have larger vehicles, they weren't able to use the underground parking facility on-site because of the low overhead. That means that people with large vehicles had to park on the street, which according to some visitors, can be problematic.
negative:
Service Is Hit or Miss
When it comes to the staff, some visitors had a wonderful experience and found them to be super helpful. For other travellers, they found them to be cold and uninformed. So your experience with employees here may vary from one day to the next according to guests.