Positive Reviews
positive:
The staff is professional
The friendly, professional staff at this hotel anticipates your every need and goes the extra mile to accommodate you. They are knowledgeable about the area and happy to point you in the direction of restaurants, bars, entertainment venues and shops, as well the must-see attractions that pepper this area.
positive:
The rooms are clean and comfortable
The guest rooms and bathrooms are spotlessly clean. Comfortable beds made up with soft linens make for a good night's sleep and plenty of amenities like data ports, easy chairs and free local calls make for a relaxing stay.
positive:
A great central location
This hotel is right off of I-410 which makes for an easy in and out from the property. Most of the must-see tourist attractions like The Mission Trail are a short drive away, as are theme parks, entertainment venues, restaurants, bars and shops.
Negative Reviews
negative:
Things can get noisy
The walls are thin at this hotel which could cause you to hear the goings on in the rooms beside and above you. In addition, noise from the lobby and hallways can be heard day and night if you are staying on the ground and second floors.The walls are thin at this hotel which could cause you to hear the goings on in the rooms beside and above you. In addition, noise from the lobby and hallways can be heard day and night if you are staying on the ground and second floors.
negative:
The Wi-Fi is spotty
The Wi-Fi can be slow and spotty in the guest rooms which could be problematic if you're travelling on business or want to use your devices on demand.
negative:
There's an odd smell in the public spaces
Many of the public spaces like the lobby, the hallways and the elevator have a distinctly musty and unpleasant smell.