Positive Reviews
positive:
Great front desk service!
Best Western McKinney Inn & Suites' front desk is open 24 hours a day, so you can rest assured that you will be assisted with your concern any time of the day. Check-in and check-out is also fast and stress-free according to guests. Therefore, you can always depend on the staff at the reception for a competent service.
positive:
Convenient location off the Interstate 75
Guests loved the hotel's location, as it is conveniently situated right off the Interstate 75, and is just a few minutes' drive from the McKinney Square. There, you will find a wide variety of restaurants and shopping centers. Meanwhile, the hotel offers an easy parking as well, so you'll get no problems bringing your own vehicle.
positive:
Usable complimentary Wi-Fi connection
Although Wi-Fi signal is strongest at the lobby, it still works inside individual rooms. Guests noted that they were able to read e-mails online and check social networking sites.
Negative Reviews
negative:
Malfunctioning air conditioners
If the room assigned to you is either too hot or too cold, and the air conditioner inside does not help in keeping the temperature stable, do not hesitate to call the front desk for a maintenance staff. Some of the guests mentioned that their in-room air-conditioner was malfunctioning at times.
negative:
Dirty in-room walls
Some rooms have dirty black marks on the wall, while some have blemishes and needs to be painted over. However, guests also added that this is just a minor issue and may be best ignored.
negative:
Pool area is not well maintained
Many guests complained that they weren't able to use the swimming pool because it is not cleaned and the water was not replaced. They reported that the water has become glowing green, and that there is trash everywhere in the pool area.