Positive Reviews
positive:
Topnotch breakfast with varied foods
Guests are impressed with the great quality and wide variety of breakfast food served at Best Western Plus Kelly Inn & Suites which include eggs, sausages, muffins, donuts, yogurts, fresh fruits, and a lot more. Some guests even considered the free breakfast to be better tasting compared to most hotels within the area.
positive:
Extremely satisfying rooms!
From the adequate room size with great amenities to the bathroom layout, guests are extremely pleased with the comfortable rooms. Rooms are fully equipped, immaculately clean, and comfortable. The bathroom is also commendable according to guests due to the design and enough space provided.
positive:
Kid-friendly swimming pool
Most of the positive reviews are from guests who loved the pool area that is well-suited for kids. The pool features a waterslide and a basketball hoop, which make it a perfect playground for kids, especially the small ones.
Negative Reviews
negative:
Apathetic staffs may be encountered
Most guests were disappointed with the unconcerned manner of the staff in dealing with their issues. Staffs were not the type who would go beyond what's normal to satisfy and please the guests, which made their overall experience less enjoyable.
negative:
Minor issues with the beds and pillows
A number of guests observed that some parts of the beds are already worn out and needs to be replaced. The pillows are also small compared to other hotel standards, which made it hard for some guests to sleep properly.
negative:
Cold leaky shower
Due to the cold water, it was hard for the guests to take a nice shower for they could not adjust the water heater properly to their desired temperature. As a result, some guests especially the kids were not able stay longer inside the bathroom.