Positive Reviews
positive:
The staff is wonderful
The wonderful, warm staff at Best Western Cottontree Inn welcomes you at check in with a smile. They are happy to accommodate most any request and are knowledgeable about the area and all it has to offer in the way of restaurants, bars, shopping and nearby tourist attractions.
positive:
The hotel is newly renovated
It's so nice to stay in a hotel that has been recently renovated, as the up-to-date public spaces, clean guest rooms and comfortable new beds make for a really great experience. And with lots of amenities in your room, you can really kick back and relax.
positive:
A good airport hotel
If you are trying to catch an early flight out, this hotel is a good place to hang your hat. Located two miles from Idaho Falls Regional Airport puts you as close as you can be. And with free parking and airport shuttle, you can get to your flight on time with little hassle.
Negative Reviews
negative:
The walls are thin
The walls and ceilings at Best Western Cottontree Inn are thin and this can make for a noisy stay, as you can hear the goings on in the room next door, the sound of footsteps above your head and voices coming from the corridors.
negative:
There's a shortage of towels
You may find that you are short on towels, especially if you're looking for extras to take to the pool. Housekeeping can help but you need to make a special request.
negative:
The bathrooms are small
The bathrooms, although recently removed and clean, are on the small side. This may prove problematic for those who need extra room to maneuver.