Hotel Best Western Mountain Lodge At Banner Elk (Banner Elk, USA)

The proximity to Grandfather Mountain make this a favorite hotel for guests who want to explore the natural beauty of the local area, particularly skiing and hiking enthusiasts. Whether visiting in summer or winter, guests universally appreciate the location.

Guests were very complimentary about the hotel staff, saying they were friendly and helpful. Even guests who complained about any aspect of the hotel were generally very happy with the customer service they received during their stay, from the reception staff to the food servers and cleaners.

The free breakfast at the hotel is popular with guests, who appreciate the fact that it includes hot food as well as cold.

Most guests were happy with their stay at the hotel, but some guests said that the beds were disappointing for various reasons. Whilst a few guests complained the beds were small and old, others said that the mattresses were saggy or the beds too soft.

Some guests felt that the hotel was suffering from a lack of refurbishment overall, and that the age of the hotel showed in the furnishings and bathrooms. That the hotel seems dated was the main complaint of any unhappy guests. Others felt that cleaning could be improved, and that this would help with the general appearance of the hotel.

Some guests said that the hotel's thin walls meant they were disturbed by the noises of fellow guests in neighboring rooms and stairwells.