Hotel Best Western Lower South End (Charlotte, USA)

Business travellers had a productive time staying here, as many facilities needed to do work were provided in the rooms. There is a large desk and comfortable seating area where they can do work. Moreover, there's a coffee maker and packs of coffee for those pulling an "all-nighter". Wi-Fi is also fast in individual rooms, so there are no troubles accessing the web.

The hotel's convenient location made it easy for travellers, as it is situated closely to the highway. The tramline is effortlessly reachable for those who want to go to the city centre. Furthermore, there is adequate parking for guests with vehicles.

The establishment is located on a quiet, nice neighbourhood and is not far from the city centre. There are also various dining options that cater to guests any time of the day. Aztec Mexican Restaurant is popular among previous guests of this hotel, as well as the Bo Jangles restaurant.

Guests reported that the rooms assigned to them smelled of cigarette smoke, even though they strictly requested for non-smoking one. Other guests stated that the second floor smells of smoke, and that they were able to catch some staff smoking not in the designated smoking areas.

A lot of the negative reviews have pointed out the problem on the bathroom's ceiling. It leaks, especially when it rains. Guests also noticed the mould that infested the bathroom tiles.

Staff members weren't friendly and welcoming according to previous guests. Others even felt that the management wasn't doing a very good job making sure the guests were comfortable during their stay, as they barely fulfil requests and address concerns of the guests to their utmost satisfaction.