Positive Reviews
positive:
Plenty of dining options around
There are many restaurants around the establishment where you and your family can dine. McDonald's, Burger King, and other popular fast food chains can be reached in a minute's drive. Aki Japanese Steak House and Ruby Tuesday are just some of the close acclaimed restaurants you can visit.
positive:
Staffs offer excellent customer service
Best Western Chambersburg's staff and management have a reputation for being accommodating, friendly, and hardworking. If you want to be treated with great hospitality, this is the right hotel for you. The staff will ensure that everything runs smoothly during your stay.
positive:
Splendid complimentary breakfast
Buffet breakfast was freshly made and varied, with plenty of food options available. Some may consider it as pretty standard meal, but the eggs, bread, and various toppings served are prime.
Negative Reviews
negative:
Unimpressive hotel facilities
The treadmill and bike in the fitness center are usually broken, and they were barely repaired. This could be a tremendous inconvenience especially for those who are trying to exercise. Moreover, laundry facilities took two hours to dry a load. If these issues bother you, ask the hotel's staff for assistance.
negative:
Noise makes it difficult to sleep
The doors are thin and are not soundproofed. You may hear people walking in the corridor, or the sound of TV from the adjacent room. These issues may make it difficult for guests to have a good night sleep. Thus, call the staff and ask to be transferred to a room with a quiet environment.
negative:
Poor housekeeping
The housekeeping is quite deplorable. At times, upon your return to the room, you'll find your bed still unmade, with no fresh towels, coffee or cups. Some staff even leaves the door open after they finish cleaning. Before you leave, make sure to leave instructions for the housekeepers.