Positive Reviews
positive:
Good value accommodation
While the Best Way Inn is not a fancy place, many happy guests were more than satisfied with what they got for the money. They found their beds to be comfortable, the Wi-Fi to be excellent, and all of the basics taken care of. Considering the low price, they were more than happy to turn in for the night.
positive:
Great location
Many happy guests said that the inn's location was a particularly bright spot during their stay. With easy access to lots of business destinations, it made sense for many on work-related trips. However, families also had an easy time of it, with downtown Houston just a short drive away.
positive:
Fast Internet
Many guests said that both broadband and wireless Internet access was surprisingly fast at the Best Way Inn. For some, this was a surprise, especially given the price point. From businessmen to families, the high connection speed proved invaluable.
Negative Reviews
negative:
Tiny rooms
Many of the disappointed reviews mention room size as a serious downside to the Best Way Inn. Some compared their rooms to closets, and even small families and couples felt cramped. Even given the price, many felt that this was just unacceptable.
negative:
Terrible staff
Many of the negative reviews mentioned terrible service. Whether it was unhelpful front desk staff, or unresponsive maintenance, guests had many problems with the establishment. Some said that they felt trapped because of the listless attitude of the employees and managers.
negative:
Too close to train tracks
Light sleepers had a hard time of it at night, thanks to the hotel's proximity to train tracks. Several trains run by throughout the night and early morning. Many guests, even those satisfied with their accommodation, were unable to sleep through the train horn, and woke several times throughout the nighttime hours.