Positive Reviews
positive:
Friendly and Very Efficient Staff
Staff members at El Rey Inn & Suites provide guests with awarm welcome upon arrival. They get guests checked-in quickly and efficiently and answer any questions guests have. This level of service continues during an entire visit with staff always being around and available to help with issues and to provide information about the area and the best things for guests to see and do.
positive:
Delicious Breakfast Served in a Lovely Area
The breakfast served each morning offers a little more than a typical continental breakfast with more to choose from and bigger portions. Guests also reported that the breakfast room is very nice, inviting and easy to get around. .
positive:
Well-maintained Grounds and Facilities
Guests reported that the outside grounds are well-maintained and clean and some areas have recently been remodeled. Also reported was a nicely-maintained and clean swimming pool and ample parking that is located close to the rooms. .
Negative Reviews
negative:
Rooms are Not Ready at Check-in Time
Some guests reported that although they arrived on time or later than the check-in time, their rooms was still not ready and they had to wait for quite a while before being shown to one. .
negative:
There are Some Issues with the Rooms
Guests reported some issues with the rooms at El Rey Inn & Suites including showers that don't drain properly, uneven floors, a lack of space, dated decor and dirty carpet. Also reported was uncomfortable beds, tattered furnishings, missing light bulbs and a heating system that is hard to use.
negative:
Lots of Noise Makes it Hard to Sleep
Noise seems to be a constant thing at this hotel and comes from several sources including creaky floors, noisy air conditioning units, conversations happening in nearby rooms, running water in other rooms and road traffic.