Positive Reviews
positive:
Close to restaurants and attractions
Baymont Inn And Suites Brandford is conveniently located close to the highway and within a few minutes' drive of local shops and restaurants. For those who enjoy shopping, the Clinton Crossing Premium Outlets and Tanger Outlets are a 20-minute drive away. Other popular attractions such as Bishops Orchard and Winery and the University of New Haven are less than 20-minutes' drive away.
positive:
Comfortable and relaxing stay
Many guests found the guest rooms to be well appointed, clean and featuring comfortable beds. The on-site facilities also added to their enjoyment of the premises, including the heated indoor swimming pool and Jacuzzi.
positive:
Friendly customer service
The check-in experience is quick and guests have described the front desk staff as friendly and helpful in answering questions and providing assistance.
Negative Reviews
negative:
Strong smell of cigarette smoke
Some areas of the hotel smell strongly of cigarette smoke. Some guests reported that even though they had booked a non-smoking room, the room smelled unpleasantly of state cigarettes. Other guests complained that some of the corridors also smelled of cigarette smoke.
negative:
Cleanliness needs attention
Despite other favorable reviews, a number of guests reported that they experienced a low standard of cleanliness in their rooms. Complaints included finding hair in the bed sheets following check-in, dirty carpets, scuff marks on the walls and reports that the bathroom area was not properly cleaned. Some guests also reported mold growing in the bathroom.
negative:
Out of order amenities
On occasion some of the amenities were found to be out of order which was an inconvenience to guests. Reports included complaints of in-room refrigerators not working, faulty air conditioning and the indoor pool being temporarily closed.