Hotel Banff Aspen Lodge (Banff, Canada)

Returning guests to the lodge note that for a weekend getaway or a winter ski retreat, they return again and again to the lodge. The staff is welcoming and treats returning guests like old friends. The rooms are clean, cozy and comfortable and close to major attractions, fine dining and great shopping.

Guests remark that the staff at the hotel is attentive, friendly and quick to lend a helping hand with skis, gear and luggage. Everyone on the staff goes out of their way to respond quickly to guest requests, always with a smile and a happy, willing attitude.

Guest note that the lodge is maintained in good repair and everything is clean, tidy and organized. The staff does an excellent job of maintaining the parking area during winter and the lot and the entrance are kept clean and snow and ice free. The hotel provides plenty of parking and the lot is well-lit at night.

Guests advise to try to avoid a room near the elevator as theirs was noisy from morning til night.

Guests have reported that upon check-in for a stay during the ski season, their room felt cold and damp when they arrived, taking over an hour to warm to a comfortable temperature.

Guests complain that sometimes their sleep is disturbed from noise in the hallways with late returning guests, noting that the soundproofing could be better. However, guests said the rooms are warm and cozy and if not for rowdy teenagers laughing in the halls, they would have slept perfectly.