Positive Reviews
positive:
Hotel facilities a highlight
The majority of reviewers focus on the hotel's facilities as one of its most prominent drawcards. Facilities such as the outdoor swimming pool with a Jacuzzi, the on-site restaurants and bar, and the fitness centre are well reviewed with many previous guests commenting on these aspects and how they added something extra to the enjoyment of their stay.
positive:
Clean, welcoming rooms
Previous guests agree that the rooms at this hotel are very appealing, with a tasteful, modern design scheme that pleases most, fittings and appliances, such as coffee makers and irons with ironing boards, that ensure convenience and independence, and a high standard of cleanliness that meant all reviewers were impressed with the attention paid to these details. The property overall is reviewed in much the same way, with a number of comments on the tasteful design and level of maintenance evident across the property.
positive:
Ideal central location
The hotel's location in the center of Mexicali is reportedly very convenient, with major attractions such as Mexicali City Park just a couple of miles away, while the US-Mexico border is only 10 minutes' drive.
Negative Reviews
negative:
Questionable level of service
Previous guests are in
disagreement when it comes to the service provided at this hotel, with many
reviewers expressing gratitude for friendly, capable service, yet more saying
they were disappointed in the service they received and that they found staff
were not adequately trained.
negative:
Minor issues in rooms
With regard to guest rooms at this hotel there are very few reviewers who are of the same opinion, though there are many that mention small maintenance or housekeeping-related issues, such as missing remote controls for TVs, inefficient lighting and beds that are less than comfortable.
negative:
Events can be bothersome
The hotel is a popular option for hosting meetings and events, which can affect guests as parking space may be reduced and noise can be an issue.