Positive Reviews
positive:
Super friendly, attentive staff
This hotel has 24-hour front desk service, which is great for guests who have questions regarding transportation and local attractions. The complimentary concierge service is very helpful for making reservations, booking tours and purchasing tickets for local events.
positive:
Free coffee in the lobby is a plus
After a long day or evening at area attractions, the free coffee and tea available in the lobby is a real plus for many guests. The selection is just right and it is comforting knowing that a hot cup of coffee is waiting for guests when they arrive back at the hotel.
positive:
Rooms are very comfortable
Both business travelers and vacationers alike will enjoy the guest rooms at this hotel. The bedding is great and many guests note that they liked the cleanliness of the rooms as well as the attentive nature of the daily housekeeping staff. Extra towels and pillows are available upon request.
Negative Reviews
negative:
Breakfast options were cut short
Some guests express frustration with the complimentary breakfast not running as long as it should each day, sometimes being packed up 30 minutes early. Luckily, there are many restaurants and coffee shops close by that offer variety.
negative:
Scenery could have been better
Guests say that the area surrounding the hotel could be a little bit better, as they note that the grounds are a bit overgrown. Many note that the hotel is a comfortable place to get a great night of sleep before enjoying area attractions.
negative:
Hotel location is a bit congested
With all of the local traffic, the location of the hotel is difficult to get into. Several guests comment that the location is in close proximity to many top attractions such as the Arch, dining, shopping, and the local casino.