Positive Reviews
positive:
Spacious, luxurious suites.
The suites are spacious and well-appointed, according to guests, who like the fact that every little touch, from slippers to bottled mineral water, has been thought of. It creates a luxurious atmosphere for you to enjoy, with plenty of space to relax in.
positive:
24-hour professional service.
The service at this hotel runs 24 hours a day, and it’s
always polite and professional – guests praise the helpful attitude of the
staff. Whether you want room service at 2am or to book a bespoke tour, staff will
respond efficiently to your requests.
positive:
Peaceful and relaxed.
Guests love the peaceful atmosphere of the hotel, and particularly enjoy relaxing on the rooftop terrace, where you can sit and gaze over Bali while bartenders prepare you a signature cocktail. It’s away from the buzz of the resorts, so there’s little disturbance at any time of day or night.
Negative Reviews
negative:
Housekeeping and maintenance issues.
Guests complain that housekeeping and maintenance at the hotel aren’t up to scratch, saying that rooms and common areas aren’t always clean, while the dim lighting doesn’t help either. You might also find that a few things, like some of the balcony doors and showers, need repairing.
negative:
Below-par dining.
The breakfast lacks choice and variation, according to guests, so if you’re staying for several days or longer, you’ll probably start to get bored with what’s on offer. The food doesn’t exactly wow guests overall, so it’s worth looking into alternative restaurants to eat at.
negative:
A bit isolated.
Guests say that the hotel is quite far from the centre of Nusa Dua, and isn’t in easy walking distance of shops, local amenities, or the beach. If you don’t have your own transport, you’ll be relying on the hotel shuttles, which can take time, and cost a fair amount.