Hotel Aloft Chapel Hill (Chapel Hill, USA)

The hotel's stylish decor was a hit with many guests who described the ambience as hip and trendy. They approved of the modern and comfortable rooms and enjoyed relaxing over drinks in the lobby. Others praised amenities such as the pool, gym and convenience shop. Guests traveling with pets appreciated touches such as dog beds and treats and said the outside areas were great for dog walking. Many said they would return to Aloft when visiting the Chapel Hill Area, others would recommend the hotel to friends.

The hotel staff earned kudos from most guests for their friendliness and efficiency. Guests appreciated early check-in times and attention paid to ensuring a comfortable stay.

Proximity to the University of North Carolina makes Aloft a popular choice for students and those visiting the campus. Guests also appreciated the nearby shopping mall and the variety of shops and restaurants within walking distance.

While the hotel offers a hot breakfast for a fee, some guests said they weren't notified of this at check-in, others complained that the hours were inconvenient. A few guests found the quality of breakfast unsatisfactory.

A number of guests had problems with the bathroom design and some commented that the hotel seemed to value style over comfort and efficiency. The lack of locks on bathroom doors was commented upon by several guests.

The most frequently reported dissatisfaction with this hotel was the fee charged for parking. Guests who self-parked were particularly annoyed by the fee, others complained that the parking was limited.