Positive Reviews
positive:
Great Location in New York.
The hotel is located blocks away from main tourist attractions like 5th Avenue, Central Park, and Times Square. The location is nearby but is also a bit outside from the main crowd. You are able to enjoy the best of New York and not worry about taking a t
positive:
Friendly and Professional Staff.
The hotel’s staff members are described as individuals who were pro-active in taking care of guests. The check-in process is quick and they are personable people. They informed guests of the area and were knowledgeable to answer various doubts.
positive:
Complimentary Daily Snacks.
The hotel offers guests free daily snacks including coffee, tea, pastries and other items in the morning and cheese, wine, beer, and crackers in the evening. It is a simple but very much appreciated gesture to offer these to guests.
Negative Reviews
negative:
Overpriced for Services.
The hotel offers minimal services that some guests thought were not worth the price payed for the stay. The restaurant and bar close too early, no full-time doorman, no spacious and welcoming lobby, housekeeping a bit off with cleaning and refurbishing it
negative:
Distracting Room Noise.
The noises heard from outside the rooms was distracting to some guests who mentioned that housekeeping was loud during their cleaning rounds, the street noise from outside, elevators traveling through floors, and the next door neighbor’s happenings. To so
negative:
Hotel Charges Unused Minibar Items.
Guests who are frequent visitors to the hotel have a common problem: they are charged extra for mini bar items that were never used. This small but important detail is a big issue to these guests who wonder why this is happening. They never touched the it