Positive Reviews
positive:
Lots of fun activities
Many guests mention that there are exciting water slides on-site and entertaining exhibits at the science center, and appreciate the convenient access to one of the ten best zoos in the country. Others add the Splash Bay Indoor Water Park features a rope climb, fountains, waterfalls, hot tub, and a video game arcade, and love the African Safari train ride at the zoo.
positive:
Friendly and experienced staff
Several guests appreciate that the front desk staff is attentive, and love the friendly reception and warm greetings at check-in. Others add that tour assistance is provided in a professional manner, and appreciate that requests for upgrades are handled in a timely fashion.
positive:
Comfortable and clean rooms
Many guests say that the mattresses are comfortable, the linen is premium, and the air-conditioning is effective, and mention that there is ample space between furniture. Others add that the bathroom fixtures are new, and the floors are spotless.
Negative Reviews
negative:
Noisy and crowded common areas
Some guests mention that the property is a popular venue for families with young children, and note that the lounge, lobby area, and hallways are crowded. Others add that there are major roads nearby as well, and note that there is a lot of traffic noise in the common areas during the day.
negative:
Parking is limited
A handful of guests note that there are several large vans, trucks, RVs, and minibuses in the parking area, and say that the parking spots are too small. Others add that available space is hard to find during the day, and dislike the alternative parking is quite a distance from the property.
negative:
Unimpressive business center
Some guests mention that the business center is not staffed, the meeting room is small, and the computers, printers, and audiovisual equipment are outdated.