Holiday Inn Montgomery South Airport, an IHG Hotel (Montgomery, USA)

Guests generally found that the reception staff truly cared about their needs and worked hard to accomplish them. This attitude tended to make guests feel that they were truly valued while staying here.

Usually, guests were sufficiently satisfied with their experiences here. They often remarked that they'd stay here again during future trips to the area and willingly recommend the property to people that they know. Additionally, guests frequently chose this hotel for their group events and found that the participants had a similarly favourable view of the property.

Guests loved the property's indoor pool. They thought it was very spacious and appreciated the warm water temperature.

Guests didn't like their experiences in the hotel's restaurant. They thought the service was slow and remarked that the prices were much too high for what they got. Furthermore, guests didn't find the food memorable and frequently recommended looking for offsite places to eat instead.

Guests noticed many shortcomings associated with the hotel's breakfast buffet, causing them to remark that the staff does not seem to be paying enough attention to this part of the service. For example, guests complained that foods were overcooked, and that buffet fare was not replenished quickly enough. Guests were also upset that they had to pay for juice, and thought that beverage should have been included in the price.

Guests said they frequently arrived at the hotel and were told that their rooms were not ready yet. Furthermore, it took longer than expected for housekeeping matters to get resolved. These two downsides made guests feel that the housekeepers were a negative aspect overall.