Positive Reviews
positive:
Conveniently situated in relation to the airport
This hotel offers guests the convenience of being situated just moments away from the General Mitchell International Airport. This hotel has thus proved to be ideal accommodation for guests needing a comfortable place to stay within a close proximity to the airport.
positive:
Shuttle service makes for convenient transport
This hotel grants guests the convenience of having a complimentary shuttle service saving them the time and hassle of making extensive transport arrangements. This shuttle service transports guests to the airport as well as the surrounding area including attractions such as Milwaukee County Zoo, Historic Third Ward and Miller Park.
positive:
More than enough dining options
This hotel itself offers guests on-site dining in the M.K.E Bar & Grille or guests can enjoy in-room dining by ordering room service. Also available is a host of restaurants off-site that guests have enjoyed such as Cork 'N Cleaver, Oakland Gyros and Jalapeno Loco Mexican Restaurant.
Negative Reviews
negative:
Below average internet access
Several reviews have indicated that the internet access offered at this hotel is very slow and temperamental. Guests have been disappointed that the connection did not allow them to surf the internet at a suitable speed and business guests in particular have felt that they are unable to complete work that required internet access.
negative:
No complimentary breakfast is offered
Some guests have stayed at this hotel under the impression that a complimentary breakfast would be offered. This, however, is not the case and reviews have suggested that for the price paid per night, a complimentary breakfast should be included.
negative:
Customer service has room for improvement
Guests have reviewed the customer service at this hotel to be less than excellent. Guests have not been made to feel of paramount importance. Certain issues took a long time to be sorted out, guests had to ask more than once for assistance and check-in is, on several occasions, a lengthy affair.